How to contact Amazon Customer Care — Easy Tutorial

Amazon is one of the largest online shopping websites in the world. It is operated by Amazon Seller Private Ltd., an affiliate of, Inc. (NASDAQ: AMZN). Inc. is a Fortune 500 company based in Seattle that opened their doors to the World Wide Web in July 1995; and today, the website offers some of the biggest selections on Earth. Amazon and its affiliates operate websites, including,, etc. Here we are going to provide an easy tutorial regarding how to contact Amazon Customer Care.

They offer a safe and secure online shopping experience, convenient electronic payments and cash on delivery, easy returns and they are committed to ensure that the customers receive 100% Purchase Protection for all the shopping that they do on Amazon. They have a customer service that is available 24×7 and a globally recognized comprehensive purchase protection provided by Amazon’s own A-to-Z Guarantee.

So how do you contact this 24×7 customer care?


Step 1:

When you go the on the Amazon website, you will see the large search bar and then the options below it that give you a drop down menu.

You will notice that there is the Help button in the line of the drop down options.

Click Help.

Step 2:

After you click Help, you will get options as to what you want help in. There will be a list of things, like tracking your order, returns & refunds, device support, etc.

You will find all these options. Below these options, you will find the heading of ‘Browse Help Topics’. This heading will lead you to other options of getting in touch with Amazon.

Step 3:

Once you go down, you will find a list of topics and sub-headings that you can go through to get in touch with them in various ways.

In this option, you go through all the way to ‘Need more Help?’

Click this.

Step 4:

When you go to ‘Need More Help?’, you will have five options of ‘Ask the Help Community’, ‘Ask the Kindle Help Community’, ‘Contact Us’, Amazon help in Spanish and ‘Amazon Co-pilot.’

You go into whichever you want from these four. But I will go into Contact Us from here.

Step 5:

After clicking on Contact Us, you will be led to the login page where you have to enter the email ID and password with which you have made your Amazon account. If you don’t have any Amazon account yet or you can’t access your account or have forgotten your password, you can click the option below to not sign in and continue as guest.

Step 6:

After that you will be led to this page. On this page, you will find these options:

Over here, you have to select what order you have placed. They will ask you of your order number if you don’t have any an Amazon account.

After giving the order number, you have to specify your issue. There is a drop down menu for the issue in the 2option.

This is the drop down menu and these are the options.

This is what you’ll get. After you click your what your issue is, they’ll ask you – based on what you selected – what is your issue particularly.

They will ask you how you want to be contacted. If you select email, you will get this page.

If you select phone number, you will get this.

After this, do whatever you must and however you want to contact them, and they will get in touch with you as soon as possible.